Frequently Asked Questions
What is Smile Sparker?
Smile Sparker is more than just an online fashion retail store—it's a movement to make fashion guilt-free and meaningful. We believe that style should not only make you look good but also feel good. By providing high-quality products at cost price, we put the power in your hands. The extra amount you choose to pay is channeled into providing food, clothing, and education to children and the less fortunate.
Are the items used?
No, all the items on this website are brand new and never worn.
How does Smile Sparker work?
At Smile Sparker, we partner with some of the most respected fashion brands across the USA, curating the most sought-after, high-quality items—both made in the USA and imported. You'll see the cost price, and you decide what you'd like to pay. Over half of any amount above the cost is donated to charities around the world. Occasionally, we love to share photos and videos from our donation events with our customers.
How do you determine the cost price?
Our excellent relationships with suppliers allow us to source items at an incredibly competitive price. We add a 5% mark-up to cover our website costs before offering these items to you. It's all about transparency and honesty.
What if I pay less than cost price?
Yes, at Smile Sparker, we believe in empowering our customers, and that includes giving you full control over the price you pay.
However, it's important to understand that when a purchase is made below the cost price, we need to cover the deficit from other generous contributions. This could, in turn, impact the amount we're able to donate to charities worldwide.
But, let's remember, our primary mission is to spark smiles around the globe. If you find yourself in dire need of clothing but can't afford to pay the full price, please feel free to pay what you can. We're here to make fashion accessible and meaningful for everyone.
How can I decide what to pay?
Each product page features an "input price" bar. Here, you get to call the shots. You decide what you'd like to pay, and our system will honor that, adding your chosen product to the cart at your price.
Where does the extra money go?
Over half of any amount beyond the cost is directed towards various charities worldwide. We believe in fostering a connection with our customers, occasionally sharing pictures and videos from our donation events.
How does Smile Sparker make money?
At Smile Sparker, we believe in complete transparency. We retain approximately 40% to 50% of the amount paid above the cost of the product. This helps us cover our operational costs, and sustain the business. It's important to understand that we offer our products at cost price, and in many cases, our generous customers choose to pay at, or even below, cost price. In such instances, we utilize the surplus from other sales to balance the costs. Our aim is to make fashion more meaningful while sustaining a viable business model.
Is Smile Sparker a NGO/Charity
While we are passionate about creating positive change, Smile Sparker is not a non-profit organization or charity. We are a mission-driven business with a team that's dedicated to making fashion more meaningful. We partner with various charities to help distribute the funds you generously provide, but our primary role is as a retailer of high-quality, guilt-free fashion.
What charities do you donate to?
Our donations reach across the globe, aiding charities like One Taka Meal, Red Cross, Kids Firsts, and many more. We even organize our own events to give directly to underprivileged children.
Are your products ethically sourced and made?
Ethical fashion is non-negotiable at Smile Sparker. We're committed to ensuring that all our products are ethically sourced and made.
Where are the products made?
Most of our products are made in Bangladesh, Mexico & India. We also have a vast collection of products made in the USA.
Do you only sell women's clothing?
Smile Sparker is for everyone. We offer a stunning range of clothing for men, women and LGBTQ+.
How often do you add new items?
We keep our collections fresh, adding new items weekly. There's always something new to discover.
Can I return or exchange items?
We want you to love what you buy, if for any reason you do not like what you bought you can return your products within 21 days of delivery. For detailed information, please visit our returns page at https://www.smilesparker.com/policies/refund-policy
How long does shipping take?
Currently, we ship within the USA. Expect your order to arrive within 3-7 business days from our warehouse in LA.
How can I track my order?
To track your order, simply click the message icon on the bottom right corner.
What payment methods do you accept?
We accept a variety of payment methods including Visa, MasterCard, PayPal, Shop Pay, American Express, and Karma.
Can I get a donation receipt?
Since we are not a charity, we cannot issue a donation receipt. However, we can and will send you images of smiles that you have sparked.
Do you ship internationally?
At the moment, we're focused on delivering smiles across the USA.
Can I buy for reselling/ commercial puchase?
Yes totally. You can buy for reselling and in bulk quantity. We already show cost price, so you may select how much you would like to pay.
Some items may be out-of-stock, you can confirm with us before placing order to avoid delays.
How can I get in touch with Smile Sparker?
We'd love to hear from you. Reach out to us anytime at https://www.smilesparker.com/pages/contact