Frequently Asked Questions

What is Smile Sparker?

Smile Sparker is a socially responsible fashion brand dedicated to bringing you the latest trends at affordable prices. Our mission goes beyond just selling clothes; we aim to make a positive impact on the world. With every purchase, 50% of our profits are donated to charitable causes that feed and educate needy children. At Smile Sparker, we believe in fashion with a purpose, allowing our customers to look good while making a difference. Join us in our journey to spread smiles and create a better future for those in need.

What is the 5-day delivery guarantee?

If your product does not arrive within 5 business days, we will issue you a $5 coupon and refund the shipping cost. Moreover, if the order does not arrive within 10 business day, we will issue a full refund, plus you keep the product.

Can I return or exchange items?

We want you to love what you buy, if for any reason you do not like what you bought you can return your products within 21 days of delivery. For detailed information, please visit our returns page at https://www.smilesparker.com/policies/refund-policy

Are the items used?

No, all the items on this website are brand new and never worn.

Are your products ethically sourced and made?

Ethical fashion is non-negotiable at Smile Sparker. We're committed to ensuring that all our products are ethically sourced and made.

How does Smile Sparker work?

At Smile Sparker, we partner with some of the most respected fashion brands across the USA, curating the most sought-after, high-quality itemsβ€”both made in the USA and imported.

Where are the products made?

Most of our products are made in Bangladesh, Mexico & India. We also have a vast collection of products made in the USA.

Where does the 50% profit go?

Over half of any amount beyond the cost is directed towards various charities worldwide. We believe in fostering a connection with our customers, occasionally sharing pictures and videos from our donation events.

How does Smile Sparker make money?

At Smile Sparker, we believe in complete transparency. We retain approximately 40% to 50% of the amount paid above the cost of the product. This helps us cover our operational costs, and sustain the business. It's important to understand that we offer our products at cost price, and in many cases, our generous customers choose to pay at, or even below, cost price. In such instances, we utilize the surplus from other sales to balance the costs. Our aim is to make fashion more meaningful while sustaining a viable business model.

Is Smile Sparker a NGO/Charity

While we are passionate about creating positive change, Smile Sparker is not a non-profit organization or charity. We are a mission-driven business with a team that's dedicated to making fashion more meaningful. We partner with various charities to help distribute the funds you generously provide, but our primary role is as a retailer of high-quality, guilt-free fashion.

What charities do you donate to?

Our donations reach across the globe, aiding charities like One Taka Meal, Red Cross, Kids Firsts, and many more. We even organize our own events to give directly to underprivileged children.

Do you only sell women's clothing?

Smile Sparker is for everyone. We offer a stunning range of clothing for men, women and LGBTQ+.

How often do you add new items?

We keep our collections fresh, adding new items weekly. There's always something new to discover.

How long does shipping take?

Currently, we ship within the USA. Expect your order to arrive within 3-5 business days from our warehouse in LA.

How can I track my order?

To track your order, simply click the message icon on the bottom right corner.

What payment methods do you accept?

We accept a variety of payment methods including Visa, MasterCard, PayPal, Shop Pay, American Express, and Karma.

Can I get a donation receipt?

Since we are not a charity, we cannot issue a donation receipt. However, we can and will send you images of smiles that you have sparked.

Do you ship internationally?

At the moment, we're focused on delivering smiles across the USA.

Can I buy for reselling/ commercial puchase?

Yes totally. You can buy for reselling and in bulk quantity. We already show cost price, so you may select how much you would like to pay.

Some items may be out-of-stock, you can confirm with us before placing order to avoid delays.

How can I get in touch with Smile Sparker?

We'd love to hear from you. Reach out to us anytime at https://www.smilesparker.com/pages/contact

Have a question, suggestion, or just want to chat? Drop us a line below and we'll be in touch